Privacy policy
Privacy Policy
We are committed to protecting your personal information and respecting your privacy in accordance with applicable laws, including the General Data Protection Regulation (GDPR)
1. What Data We Collect
When you interact with our website, we may collect the following personal data:
- Full name
- Email address
- Phone number (if provided)
- Shipping and billing information
- Payment data (processed securely via third-party providers)
- Order history and support correspondence
- Technical data like IP address, browser type, device information, and cookies
2. How We Use Your Data
Your personal data is used for the following purposes:
- Processing and fulfilling orders
- Customer support and communication
- Sending transactional emails and updates
- Improving website performance and user experience
- Preventing fraud and ensuring website security
- Complying with legal obligations
- Sending marketing communications (only with your explicit consent)
3. Legal Bases for Data Processing (GDPR)
We collect and process personal data under the following legal grounds:
- Consent
- Contract performance
- Compliance with legal obligations
- Legitimate interest (e.g. fraud prevention, service improvement)
4. Cookies and Tracking
We use cookies and similar technologies to analyze traffic, enhance functionality, and improve the shopping experience. You can control cookie preferences through your browser settings.
5. Sharing Your Information
We do not sell your data. We may share information with trusted third parties only when necessary, such as:
- Payment processors
- Shipping and logistics partners
- Email and customer support platforms
- Analytics and security providers
All third parties are required to handle your data securely and in compliance with applicable regulations.
6. International Data Transfers
If you are located outside the European Economic Area, your data may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers.
7. Data Retention
We retain your data only as long as necessary to fulfill the purposes it was collected for, including legal, tax, and operational requirements. Data no longer needed will be securely deleted.
8. Your Rights (Under GDPR)
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Object to or restrict data processing
- Request data portability
- Lodge a complaint with a data protection authority
9. Data Security
We use technical and organizational measures to protect your data from unauthorized access, misuse, or loss. No system is perfectly secure, but we take every reasonable step to safeguard your information.
10. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us immediately.
11. Changes to This Policy
This Privacy Policy may be updated from time to time. Any significant changes will be posted on this page and, where appropriate, notified to you by email.
12. Contact
If you have any questions or requests regarding your personal data or this policy, please contact us at: