Contact

Contact Us

We're here to help with orders, sizing, shipping and anything POLOCOMPLUS®.

Our support team answers every message within 24 hours on business days (Monday–Friday, 9:00–18:00 HKT). For the fastest resolution, include your order number and the email address used at checkout.

How to reach us

  • Email: contact@polocomplus.com — best for order issues, returns and general questions.
  • Phone: +1 213 432 3791 — Monday–Friday, 9:00–18:00 (HKT).
  • Mail: Plus Ultra Limited, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong.

Before you write

You may find an instant answer in our FAQ, Shipping Policy or Returns & Refunds pages.

What to include in your message

  1. Your order number (e.g. #PCP1234) and checkout email;
  2. A short description of the issue;
  3. Photos, if your request concerns a damaged or incorrect item.

Plus Ultra Limited — operator of the POLOCOMPLUS® brand

Co. No. 80642335 · BRC No. 80642335-000-06-26-8

Incorporated 16 June 2026 under the Companies Ordinance (Cap. 622), Hong Kong SAR

📍 Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong

📧 contact@polocomplus.com  ·  📞 +1 213 432 3791

POLOCOMPLUS® is a trademark exploited and operated under the name of Plus Ultra Limited, a company incorporated in the Hong Kong Special Administrative Region (Co. No. 80642335 · BRC No. 80642335-000-06-26-8), with its registered office at Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong.

Questions? Email contact@polocomplus.com or call +1 213 432 3791. Last updated: 9 July 2026.