Shipping policy

Shipping Policy

This Shipping Policy explains how and when your order will be delivered. Please note that all products are made-to-order. Shipping timelines reflect this model and may differ from traditional in-stock ecommerce stores.

1. Pre-Order Fulfillment

All items on this website are sold through a pre-order model. This means:

  • Production starts after your order is placed.
  • Manufacturing times may vary based on product and volume.
  • You will receive an update when your item moves to shipping status.

This model supports sustainable production and reduces excess inventory.

2. Processing and Delivery Times

  • Production Time: Begins immediately after purchase and varies depending on product type and order volume.
  • Shipping Time: Once production is complete, orders are shipped within 7 working days.
  • Total Estimated Delivery: Typically 15–30 working days from the order date, depending on destination.

3. Shipping Destinations

We offer worldwide shipping. Availability and delivery times may vary by region.

Shipping may not be available in areas with limited courier access or restrictions.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. Any shipping discounts or free shipping offers will be clearly indicated during checkout.

5. Tracking Your Order

Once your order has shipped, a tracking number will be provided via email. Please allow up to 48 hours for the tracking information to update after dispatch.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, and taxes. These charges are the responsibility of the recipient and are not included in the total order cost at checkout.

Check with your local customs office for detailed information on potential charges in your country.

7. Delivery Issues

  • Delays caused by courier services, customs processing, or supply chain disruptions are beyond our control.
  • Please ensure that your shipping address is accurate. We are not responsible for orders lost due to incorrect address entry.
  • Returned packages due to delivery failure may require an additional shipping fee to be resent.

8. Order Cancellations

Orders may be canceled only before the production process begins. Once an item has entered production, it can no longer be canceled or modified.