Return Policy

The complete POLOCOMPLUS® policy on returns, exchanges and refunds.

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1. 30-day return window

We want you to love your POLOCOMPLUS® gear. If you're not fully satisfied, you may request a return within 30 days of delivery. To be eligible, items must be unworn, unwashed, undamaged, in their original packaging with all tags attached.

2. Non-returnable items

• Underwear, socks and other intimate apparel (for hygiene reasons);
• Items marked as Final Sale or purchased with a clearance discount;
• Gift cards;
• Items showing signs of wear, washing, alteration or missing tags.

3. How to start a return

1. Email contact@polocomplus.com within 30 days of delivery, with your order number and the item(s) you wish to return;
2. Our team will reply within 24 business hours with return instructions and the return address — do not ship items back without prior authorization;
3. Pack the item securely and ship it with a tracked service. Return shipping costs are borne by the customer unless the return is due to our error (wrong, defective or damaged item).

4. Refunds

Once your return is received and inspected, we'll email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping fees are non-refundable, except where the return results from our error. Depending on your bank or card issuer, funds may take a few extra days to appear.

5. Exchanges

Need a different size or color? The fastest option is to request a return for the original item and place a new order. Alternatively, contact us and we'll arrange an exchange subject to stock availability.

6. Damaged, defective or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We'll make it right immediately with a free replacement or a full refund — no return shipping required in most cases.

7. Late or missing refunds

If you haven't received an approved refund after 10 business days, first check with your bank or card issuer, as posting times vary. If the refund still hasn't appeared, contact us at contact@polocomplus.com and we'll provide the refund transaction reference.