Shipping Policy

Processing times, delivery estimates, tracking and customs — everything about getting your order to you.

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1. Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During launches, promotions and peak seasons, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking information as soon as your order leaves our fulfillment center.

2. Shipping times & rates

Destination	Estimated delivery*	Shipping cost
United States	7–12 business days	Free over the free-shipping threshold; otherwise calculated at checkout
Europe (EU & UK)	7–14 business days	Calculated at checkout
Canada & Australia	8–15 business days	Calculated at checkout
Rest of the world	10–20 business days	Calculated at checkout

*Estimates begin from the shipping date, not the order date, and exclude customs delays or carrier disruptions.

3. Order tracking

Every order ships with a tracking number, emailed to you automatically. Please allow 24–72 hours for the first tracking update to appear. If your tracking hasn't updated for more than 7 days, contact us at contact@polocomplus.com and we'll investigate with the carrier.

4. Split shipments

To get your items to you faster, orders containing multiple products may ship in separate packages, each with its own tracking number, at no extra cost to you.

5. Customs, duties & taxes

International shipments may be subject to import duties, taxes or handling fees levied by the destination country. These charges are determined by local customs authorities and are the responsibility of the recipient. Plus Ultra Limited has no control over these charges and cannot predict their amount.

6. Incorrect addresses & failed delivery

Please verify your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment; additional shipping fees may apply.

7. Lost or delayed packages

If your order hasn't arrived within the estimated window, first check the tracking link and any delivery notices. If the package appears lost in transit, contact us — we will open a carrier investigation and, where the loss is confirmed, offer a free replacement or full refund.