Frequently Asked Questions
Quick answers about POLOCOMPLUS® orders, shipping, sizing, returns and payments.
Orders
How do I place an order?
Choose your size and color on the product page, add the item to your cart, and follow the secure checkout. You'll receive an order confirmation email within minutes.
Can I change or cancel my order?
Yes — within 12 hours of placing it, before it enters fulfillment. Email contact@polocomplus.com with your order number and the change you need.
I didn't receive a confirmation email.
Check your spam/promotions folder first. If it's not there, the checkout email may contain a typo — contact us and we'll fix it and resend your confirmation.
Shipping & delivery
How long does delivery take?
Orders are processed in 1–3 business days. Standard delivery then takes 7–15 business days depending on your country. Full details are in our Shipping Policy.
How do I track my order?
As soon as your order ships you'll receive an email with a tracking number and link. Tracking may take 24–72 hours to show its first update.
Do you ship internationally?
Yes — we ship worldwide from our fulfillment centers. Any customs duties or import taxes, where applicable, are the responsibility of the customer.
Products & sizing
How do I choose my size?
Every product page includes a detailed size chart. Our sportswear has a regular athletic fit; if you're between sizes or prefer a looser fit, we recommend sizing up.
How should I care for my sportswear?
Machine wash cold, inside out, with similar colors. Avoid bleach and fabric softener, and air-dry to preserve elasticity and prints.
Returns & refunds
What is your return policy?
You have 30 days from delivery to request a return on unworn, unwashed items with tags attached. See the full Returns & Refunds policy.
When will I receive my refund?
Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Payments
Which payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal. You can also pay by card through PayPal without a PayPal account.
Is my payment secure?
Yes. All transactions are encrypted (SSL/TLS) and processed by PCI-DSS compliant payment providers. We never store your full card details.
Still need help? Email contact@polocomplus.com — we reply within 24 hours on business days.